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Merchandiser

Merchandisers are the main daily users of Brain. They’re the people who today read every tech pack, draft every BOM, calculate every true cost, and write every quotation email by hand. Brain is built to make that work fast — drafts arrive ready, reviews replace rewrites. Day-one merchandiser: Mai.

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What a merchandiser can do

  • Trigger style creation (via command or by approving an email-detected task)
  • Review and edit AI draft style records
  • Review and edit AI draft BOMs
  • Edit true cost drafts
  • Assign materials to BOM lines (via Material Sourcing)
  • Generate quotations at a chosen markup
  • Draft and approve emails to clients
  • Respond to tasks in Inbox or Task view
  • Promote approved drafts into CutMake

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What requires manager approval

  • Creating a new client record (unless the merchandiser has been granted that permission explicitly)
  • Pricing exceptions outside the standard margin band
  • Cross-team workflow handoffs

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Mai’s typical day in Brain

A representative slice of how Brain fits a merchandiser’s day: Morning
  • Open Inbox. See 3 new RFQ emails tagged overnight. Click into each.
  • For Jaspal RFQ J26WGW153: Brain has already extracted style fields and detected no duplicate. Review the draft, fix the category (women’s coat, not jacket), approve. The style is written to CutMake.
  • Brain offers: “Draft the BOM now?” Click yes.
  • Brain reads the tech pack and returns a BOM draft with confidence scores. Mai scans, fixes the button count (12, not 10), adds a missing lining line, approves.
  • Brain offers: “Draft the true cost now?” Click yes.
Mid-morning
  • True cost draft arrives. Mai fills in two missing material prices, approves.
  • Brain offers: “Generate quotation at 15% markup?” Mai chooses 18% (Jaspal-specific margin she knows from history). Quotation PDF generated.
  • Brain drafts the email to Kaimook. Mai tweaks the closing line and sends.
Afternoon
  • Inbox shows two AI-monitor tasks: one Lulus quote sent 5 days ago without reply (recommend follow-up), one ASOS RFQ pending client clarification on quantities.
  • Mai handles the Lulus follow-up; defers the ASOS one until tomorrow.
The key shift from her current day: she’s reviewing and correcting, not drafting from scratch. Every correction she makes feeds the system’s learning loop.

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Onboarding a new merchandiser

When Brain expands beyond Mai, new merchandisers:
  1. Get assigned the merchandiser role with appropriate scope (which clients they work on, which workflows they’re authorized for).
  2. Spend a week shadowing the Inbox alongside an experienced merchandiser to learn what good approval looks like.
  3. Start handling their own assignments with manager review on the first few.
  • Manager — who approves what merchandisers can’t
  • Workflows — what merchandisers actually do in Brain
  • UI Structure — where the work happens