Skip to main content

​
Manager

Managers have the broader view. They approve high-stakes actions, see every RFQ in flight, and need consistent answers to “what is happening with X?” without digging through email threads. Day-one manager: Zean.

​
What a manager can do

  • Create new client records (or approve merchandiser-prepared drafts)
  • View the full RFQ pipeline (every active style, owner, stage, last action, risk)
  • Query the status of any style, client, or order via Ask
  • Review staff response time across the team
  • See overdue tasks and ownership gaps
  • Access analytics, traces, and audit trails
  • Approve quotation emails when escalation is required
  • Approve pricing exceptions

​
What managers don’t do day-to-day

  • Run the per-RFQ workflows themselves — that’s the merchandiser’s job
  • Manually assemble pipeline reports — Brain produces them
  • Hunt through email threads for the current status of a style — Brain answers it

​
Zean’s typical day in Brain

A representative slice: Morning
  • Open Oversight view. See the live pipeline.
  • Three risk flags: Lulus quote cold for 7 days, ASOS RFQ unassigned, Jaspal style missing true cost after 3 days.
  • Click Lulus row, see full timeline of the negotiation, write a follow-up nudge to the merchandiser owner.
  • Click ASOS row, reassign to a merchandiser with capacity.
  • Click Jaspal row, see Mai is blocked on missing button price — message sourcing.
Mid-morning
  • Receive a draft for a new client record (prepared by a merchandiser, awaiting manager approval). Review the extracted fields, fix the incoterm, approve. Client is written to CutMake.
Afternoon
  • Ask Brain: “Show all RFQs with quotations sent in the last 14 days that have no client reply.” Get a list with timestamps and the original quote price for each. Decide which to follow up personally.
  • Ask Brain: “What’s the average margin we submitted to Jaspal in Q3?” Get an answer with source-linked quote PDFs.
The key shift: visibility is a query, not a multi-hour spreadsheet.

​
Permissions a manager grants

Managers can grant specific permissions to merchandisers:
  • Client-creation permission (per-merchandiser)
  • Pricing-exception approval (per-merchandiser, with margin band)
  • Cross-client visibility
These are recorded in Brain’s permission table with the granting manager and a reason. Auditable.